Contact Peterson's for Customer Support and Business Opportunities

Thanks for visiting Peterson's Web site. We work hard to provide you with the most comprehensive, unbiased information about colleges and graduate schools available on the Web. Answers to some common questions are available on our help page. Otherwise, use the contact information below to get in touch with someone who'll be happy to assist you.

Customer Service & Technical Support
Here at Peterson's, we're serious about helping you get what you want out of your education. Our support team is available 7 days a week to answer your calls and emails.
E-mail: support@petersons.com
Phone: 1-877-433-8277
Hours: 8:30 AM – 9:00 PM ET, 7 days per week

Advertising and Strategic Partnerships
We're always on the lookout for strategic partnership opportunities that will benefit both us and our visitors. If you represent an organization that would like to pursue a joint venture or would like to advertise on Petersons.com, feel free to drop us a line.
E-mail: interactivemarketing@petersons.com

Accounts Receivable
Peterson’s, a Nelnet Company
Attn: Accounts Receivable
121 S 13 St, Suite 201
Lincoln, NE 68508
Phone: 1-800-338-3282 ext 5
Fax: 1-402-458-3042

General Inquiries
Peterson's, a Nelnet Company
Princeton Pike Corporate Center
2000 Lenox Drive
Lawrenceville, NJ 08648
Phone: 1-609-896-1800

Publishing Support
E-mail: custsvc@petersons.com
Phone: 1-800-338-3282 ext.54229
Hours: 8:30 AM – 5:00 PM ET, Monday through Friday

Fraudulent Activity and Related Concerns Process
The Audit Committee of the Board of Directors has established procedures for the receipt, retention and disposition of complaints related to accounting, internal control, auditing matters and other governance-related concerns.  Nelnet encourages our vendors, clients, shareholders and customers to report questionable activities utilizing this form.  As a provision of section 806 of the Sarbanes-Oxley act, the Audit Committee also provides our associates the ability to anonymously submit financial reporting or other concerns related to Nelnet and its subsidiaries, to the Audit Committee of the Board of Directors.

Please note: This process is not intended for the submission of general customer service issues.  If you have a question regarding a new loan or the servicing of your account, please refer to the appropriate e-mail address or toll-free phone number provided above.