{"id":138856,"date":"2020-11-23T17:04:07","date_gmt":"2020-11-23T22:04:07","guid":{"rendered":"https:\/\/www.petersons.com\/testprep\/?post_type=product&#038;p=138856"},"modified":"2026-02-04T13:07:03","modified_gmt":"2026-02-04T18:07:03","slug":"public-safety-dispatcher-911-operator-exam-prep","status":"publish","type":"product","link":"https:\/\/www.petersons.com\/testprep\/product\/public-safety-dispatcher-911-operator-exam-prep\/","title":{"rendered":"Public Safety Dispatcher \/ 911 Operator Exam Prep"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"<p><span class=\"PSPDFKit-w7rqbp7kaayruuc2w2d82mnwt PSPDFKit-7k7d4xadra5k1cmmcfkn24pk1x PSPDFKit-3v11d2tz6bvequc9659bmkhypv PSPDFKit-Text\"><span class=\"PSPDFKit-6um8mrhfmv4j3nvtw9x41bv9fb\" data-textline-id=\"15\" data-page-index=\"0\">The Public Safety Dispatcher \/ 911 exam includes these components:\u00a0<\/span><\/span><span style=\"font-weight: 400;\">r<\/span>eading comprehension, vocabulary and spelling, clerical skills such as typing, following oral directions, personality assessments, and memory.\u00a0Peterson&#8217;s <span class=\"PSPDFKit-w7rqbp7kaayruuc2w2d82mnwt PSPDFKit-7k7d4xadra5k1cmmcfkn24pk1x PSPDFKit-3v11d2tz6bvequc9659bmkhypv PSPDFKit-Text\"><span class=\"PSPDFKit-6um8mrhfmv4j3nvtw9x41bv9fb\" data-textline-id=\"15\" data-page-index=\"0\">Public Safety Dispatcher \/ 9-11<\/span><\/span> exam prep includes:<\/p>\n<ul>\n<li>2 full-length <span class=\"PSPDFKit-w7rqbp7kaayruuc2w2d82mnwt PSPDFKit-7k7d4xadra5k1cmmcfkn24pk1x PSPDFKit-3v11d2tz6bvequc9659bmkhypv PSPDFKit-Text\"><span class=\"PSPDFKit-6um8mrhfmv4j3nvtw9x41bv9fb\" data-textline-id=\"15\" data-page-index=\"0\">Public Safety Dispatcher \/ 911\u00a0<\/span><\/span>exam practice tests<\/li>\n<li>Detailed answers and explanations to every question<\/li>\n<li><span style=\"font-weight: 400;\">Practice tests to master the following content areas: reading comprehension, vocabulary and spelling, clerical skills such as typing, following oral directions, personality assessments, and memory<\/span><\/li>\n<\/ul>\n","protected":false},"featured_media":139244,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"app":[166],"product_brand":[],"product_cat":[34],"product_tag":[160,161],"class_list":{"0":"post-138856","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"app-dtc","7":"product_cat-career-test-prep","8":"product_tag-911-operator","9":"product_tag-public-safety-dispatcher","11":"first","12":"instock","13":"virtual","14":"sold-individually","15":"purchasable","16":"product-type-simple"},"app_taxonomies":[{"term_id":166,"name":"DTC","slug":"dtc","term_group":0,"term_taxonomy_id":166,"taxonomy":"app","description":"","parent":0,"count":121,"filter":"raw"}],"acf":{"app_thumbnail":168061,"app_image":168060,"app_description":"2 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These exams' precise content and format may vary by geographical location, but many of the same skills are assessed regardless of municipality.<\/span>"},{"flex_faqs_new_faq_question":"<b>What material is covered on tests for 911 dispatchers?<\/b>","flex_faqs_new_faq_answer":"<span style=\"font-weight: 400;\">Typical 911 dispatcher tests cover the skills necessary for taking emergency calls and dispatching the proper authorities to the scene. These skills include a minimum typing speed and accuracy, multi-tasking, memory recall, verbal language and reading comprehension skills, and more. Typical sections of the test include Clerical Skills, Memory Recall, Reading Comprehension, Personality Assessment, and Oral Directions.<\/span>"},{"flex_faqs_new_faq_question":"<b>What is the CritiCall exam?<\/b>","flex_faqs_new_faq_answer":"<span style=\"font-weight: 400;\">The most common test administered for 911 dispatchers is the CritiCall Exam, but there are others. These standardized tests ensure that the 911 dispatchers who are hired can perform the important duties expected of them in life-threatening emergency situations.<\/span>"},{"flex_faqs_new_faq_question":"<b>What are the NYC\/NYPD requirements for 911 operators?<\/b>","flex_faqs_new_faq_answer":"<span style=\"font-weight: 400;\">NYC\/NYPD requirements to be a 911 dispatcher, you must:<\/span>\r\n<ol>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Be a US citizen<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Have a 4-year high school diploma<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Have 30 college credits<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Have two years of active military duty<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Have one year of full-time paid experience in the action of performing clerical responsibilities or getting advice<\/span><\/li>\r\n<\/ol>"},{"flex_faqs_new_faq_question":"<b>What does the 911 dispatch typing test look like?<\/b>","flex_faqs_new_faq_answer":"<span style=\"font-weight: 400;\">The typing test is part of the 911 dispatcher test that assesses your typing speed and accuracy. Although criteria vary by agency, most municipalities require that call takers type at a rate of at least 35 words per minute (WPM). Typing accuracy is also assessed on the typing test, and the requirements are up to 90% accuracy for a passing score. These requirements are implemented to ensure that 911 dispatchers can type in pertinent information quickly and accurately in cases of emergency and when receiving actual 911 calls.<\/span>"},{"flex_faqs_new_faq_question":"<b>What\u2019s the best way to practice for the 911 dispatcher test?<\/b>","flex_faqs_new_faq_answer":"<span style=\"font-weight: 400;\">Peterson\u2019s 911 dispatcher practice tests prepare you for the questions you can expect on the exam. Access two full-length practice tests mimicking the content and formatting on real tests like the CritiCall exam and 200 original practice questions you won\u2019t find anywhere else. While everyone is different, Peterson\u2019s recommends at least 6 weeks of 911 dispatcher prep for test day.<\/span>"},{"flex_faqs_new_faq_question":"<b>How long is the test for 911 dispatchers?<\/b>","flex_faqs_new_faq_answer":"<span style=\"font-weight: 400;\">The length of the 911 dispatcher test can vary depending on the exact test type administered and how many different test sections are included. Question type (i.e., multiple choice, short answer, or essay) will also affect how long it takes to complete each test section. Still, 2 to 3 hours is typical for these types of tests.<\/span>"},{"flex_faqs_new_faq_question":"<b>How can I prepare for a 911 dispatcher test?<\/b>","flex_faqs_new_faq_answer":"<span style=\"font-weight: 400;\">Preparing for the 911 dispatcher test can help you achieve your best score. Peterson\u2019s test prep helps you study key exam topics by taking two full-length practice tests and answering 200 questions like those on CritiCall practice tests.<\/span>"},{"flex_faqs_new_faq_question":"<b>Will a passing score guarantee a job in 911 dispatch?<\/b>","flex_faqs_new_faq_answer":"<span style=\"font-weight: 400;\">No. Depending on where you live, the local hiring agency will evaluate other qualifications for employment in addition to your 911 dispatcher test scores. This may include educational requirements, scheduling flexibility, the ability to pass a drug test and background check, English language skills, computer and technical capabilities, logical reasoning, and more.<\/span>"}]}}]},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.1 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>911 Operator Test Prep | Public Safety Dispatcher Practice Tests<\/title>\n<meta name=\"description\" content=\"Looking for a job in dispatch? 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